We strive to provide a seamless checkout experience for all our customers. When purchasing tickets for auditions, live events, or UWE merchandise, please ensure the following:
- Ticket Purchases: Upon checkout, ensure that all ticket details, including event date, time, and venue, are accurate. Once purchased, tickets are non-transferable and non-refundable.
- Merchandise Orders: Double-check your merchandise selection and sizes before proceeding to checkout. We offer a range of UWE-branded goods, from signature T-shirts to championship belt copies.
- Payment Security: Your payment information is secure with us. We utilize industry-standard encryption protocols to safeguard your sensitive data during checkout.
- Confirmation Email: After successful checkout, you’ll receive a confirmation email with details of your order. Keep this email for your records and contact us immediately if you encounter any discrepancies.
Merchandise Orders, Shipment, and Delivery Policy
This policy applies only to physical merchandise such as goodies and accessories. Tickets for UWE events are delivered via email only.
- Order Processing: Physical merchandise orders are processed within 3-5 business days after payment confirmation.
- Shipment and Delivery Timelines:
- Standard delivery time within India is 5-7 business days from the date of shipment, although delivery times may vary based on location and external conditions.
- Delivery estimates provided at checkout are subject to potential delays due to factors such as courier service disruptions or weather conditions.
- Tracking Information: Once the order is shipped, a tracking number will be provided by email to allow monitoring of the shipment status.
- Delivery Confirmation:
- Orders are shipped to the address provided at checkout. UWE is not responsible for failed deliveries due to incorrect address details.
- Upon receipt, please inspect the merchandise for any damage and report any issues within 48 hours to our support team for resolution.
- Failed Deliveries:
- In cases of unsuccessful delivery due to incorrect address or recipient unavailability, the order may be returned to UWE’s return address. Additional shipping fees may apply for re-delivery requests.
- Returned unclaimed orders must be claimed within 30 days. Unclaimed items may not be eligible for a refund.
For any questions or concerns regarding the checkout process or your order, please don’t hesitate to reach out to our customer support team. We’re here to ensure your UWE experience is nothing short of exceptional.